RETURNS & EXCHANGES

Returns & Exchanges

At EMELLAH, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, we are here to help with returns and exchanges. 

Return Policy

  1. Eligibility for Returns:

    • Items must be returned within14 days of receiving your order.
    • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
    • Sale items, customized products, and gift cards are non-refundable unless they arrive damaged or defective.

  2. Return Process:

    • To initiate a return, please contact our customer service team at emellah@hotmail.com. Provide your order number and the reason for your return.
    • Once your return request is approved, we will provide you with instructions on how to send the item(s) back to us.
    • Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  3. Refunds:

    • Once we receive and inspect your returned item(s), we will notify you via email.
    • If your return is approved, a refund will be issued to your original payment method. Please allow 5-7 business days for the refund to be processed.
    • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Defect Items

We take great care to ensure the quality of our products. However, if you receive a damaged or defective item, please contact us immediately at emellah@hotmail.com with your order number and photos of the issue. We will work quickly to resolve the issue by offering a replacement, refund, or store credit.

Contact Us

If you have any questions about our Returns & Exchanges policy, please feel free to reach out to our customer service team at emellah@hotmail.com or visit our [Contact Us page].

Thank you for shopping with EMELLAH. Your satisfaction is our priority, and we are here to ensure a smooth and hassle-free shopping experience.