FAQ

Frequently Asked Questions (FAQ)

1. What is EMELLAH?
EMELLAH is a modest fashion brand dedicated to designing elegant abayas and hijabs that celebrate the beauty of modesty. Our collections combine traditional and contemporary styles, offering timeless pieces for the modern woman.

2. What makes EMELLAH different from other modest fashion brands?
At EMELLAH, we focus on quality, attention to detail, and thoughtful design. Each piece is crafted with the finest fabrics and is designed to make you feel confident, elegant, and comfortable. We believe in empowering women through fashion that honors their values and personal style.

3. Where are your products made?

All of our products are carefully designed and crafted with attention to detail. We work closely with skilled artisans and manufacturers to ensure the highest quality in every piece. 

4. How do I choose the right size?
We offer a detailed size guide on our website to help you find the perfect fit. If you're unsure about sizing or need assistance, our customer service team is always here to help. You can also refer to our product descriptions, which include specific measurements and fit details.

5. What is your return and exchange policy?
We want you to love your EMELLAH purchase. If for any reason you're not satisfied, we offer a hassle-free return and exchange policy. Please visit our Returns & Exchanges page for more details and instructions on how to initiate a return or exchange.

6. How can I care for my abaya or hijab?
To ensure the longevity of your EMELLAH garments, we recommend following the care instructions provided with each piece. Typically, we advise gentle hand washing or dry cleaning for delicate fabrics. Avoid harsh detergents and always dry your garments away from direct sunlight.

7. Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package and see when it will arrive.

8. How can I stay updated on new collections and promotions?
We'd love for you to stay connected! Subscribe to our newsletter for exclusive updates, special offers, and early access to new collections. You can also follow us on our social media channels.

9. How can I contact EMELLAH customer support?
Our customer support team is here to assist you with any questions or concerns. You can reach us via email at emellah@hotmail.com or through our contact form on the website. We aim to respond within 24 hours.